PRIVACY POLICY - We Respect Your Privacy

Mill Hotel respects your right to privacy and is committed to safeguarding the privacy of our customers and software application users. This policy outlines how we collect and treat your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and relevant New South Wales (NSW) hospitality industry regulations.

1. What is Personal Information?

"Personal information" refers to information that is identifiable as being about you. This includes, but is not limited to, your name, address, telephone number, email address, and any other personal data that you may provide to us.

2. Collection of Personal Information

Mill Hotel may, from time to time, receive and store personal information that you enter onto our software application, provide to us directly, or give to us in other forms.

You may provide basic information such as your name, phone number, address, and email address to enable us to send information, provide updates, and process your product or service order. You can opt out of receiving promotional information at any time by following the instructions in the communications or contacting us directly. We may collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preferences, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.

Sensitive Information: If we collect sensitive information (e.g., health information, racial or ethnic origin), we will only do so with your consent and in accordance with the Australian Privacy Principles.

3. How We Collect Your Personal Information

Mill Hotel collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our software application, and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

4. Use of Your Personal Information

Mill Hotel may use personal information collected from you to provide you with information, updates, and our services. We may also make you aware of new and additional products, services, and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.

Direct Marketing: Mill Hotel may use your personal information for direct marketing purposes. You will always have the right to opt-out of receiving marketing communications. We will obtain your consent before sending you marketing materials, and you can opt-out at any time by following the instructions in the communications or contacting us directly.

Alcoholic Beverages and Gaming Services: If you participate in any of our loyalty programs related to alcoholic beverages or gaming services, we may use your personal information to ensure compliance with Responsible Service of Alcohol (RSA) regulations and NSW gaming laws. This includes validating your age and monitoring your participation in these programs to promote responsible behaviour.

The Application may make third-party social media features available to its users. We cannot ensure the security of any information you choose to make public in a social media feature. Also, we cannot ensure that parties who have access to such publicly available information will respect your privacy. Mill Hotel may contact you by a variety of measures including, but not limited to, telephone, email, SMS, or mail.

Your personal information, including identification details, may also be used to validate voucher redemption and ensure compliance with our membership terms.

5. Disclosure of Your Personal Information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.

Liquor & Gaming NSW Compliance: We may disclose your personal information to comply with Liquor & Gaming NSW regulations. This includes sharing information with regulatory bodies for the purposes of maintaining compliance with laws related to alcohol service and gaming activities.

Overseas Data Transfers: Information that we collect may from time to time be stored, processed in, or transferred between parties located in countries outside of Australia. If your personal information is transferred to overseas recipients, we will take reasonable steps to ensure that the recipient does not breach the Australian Privacy Principles, unless an exception applies.

We may need to disclose personal information to comply with legal requirements, such as laws, regulations, court orders, subpoenas, warrants, or in response to law enforcement agency requests.

We may also use your personal information to protect the copyright, trademarks, legal rights, property, or safety of Mill Hotel, its application, website, customers, or third parties.

If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer our user databases, together with any personal and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follows this Policy regarding handling your personal information.

6. Security of Your Personal Information

Mill Hotel is committed to ensuring that the information you provide to us is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss, and unauthorised access, modification, and disclosure.

CCTV Footage: For security purposes, Mill Hotel uses CCTV cameras throughout the premises. CCTV footage is stored securely and is only accessed by authorised personnel. Footage may be disclosed to law enforcement or regulatory bodies if required by law.

Data Breach Notification: In the unlikely event of a data breach, we are committed to complying with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth). We will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required.

The transmission and exchange of information are carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

7. Access to Your Personal Information

You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant, or misleading, please email us at marketing@marlowhotelgroup.com.au.

We reserve the right to refuse to provide you with information that we hold about you in certain circumstances set out in the Privacy Act.

8. Complaints About Privacy

If you have any complaints about our privacy practices, please feel free to email marketing@marlowhotelgroup.com.au, and we will endeavour to respond by the next working day. We take complaints very seriously and will respond shortly after receiving written notice of your complaint. If you are dissatisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC).

9. Opt-Out Right

You can stop all collection of information by the Application easily by uninstalling the Application. You can also request to opt-out via email at marketing@marlowhotelgroup.com.au.

10. Changes to Privacy Policy

We may change this Privacy Policy from time to time without notice to you to reflect our changing business practices and/or changes in the law. We may therefore change this Privacy Policy at any time by posting the amended Privacy Policy on our websites/app. All personal information collected will be governed by our most recent Privacy Policy as posted on our websites/app. We will notify you of any significant changes to this Privacy Policy by email or through a notice on our websites/app.

11. Software Application

When you use our application, we may collect certain information such as a mobile unique device ID, the IP address of your mobile device, mobile operating system, the type of mobile internet browsers you use, and information about the way you use the Application. This information is used in an aggregated manner to analyse how people use our site so that we can improve our service.

12. Cookies

We may from time to time use cookies on our software application. Cookies are very small files that a website uses to identify you when you come back to the application and to store details about your use of the application. We use cookies to allow us to know when you have logged into our App/Website so we can track the success of our marketing. The use of this information is in a form of research, and your details cannot be used to personally identify you.

Cookies are not malicious programs that access or damage your computer, tablet, or smartphone. Most devices automatically accept cookies, but you can choose to reject cookies by changing your device settings. However, this may prevent you from taking full advantage of our application.

Cookie Preferences: You can manage your cookie preferences through your device settings, allowing you to accept or reject the use of cookies on our application.

13. Automatic Collection

The software Application may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device’s unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application.

14. Third Parties

Our software application may from time to time have links to other applications or websites not owned or controlled by us. These links are meant for your convenience only. Links to third-party applications and websites do not constitute sponsorship or endorsement or approval of these third parties. Please be aware that Mill Hotel is not responsible for the privacy practices of other such applications or websites. We encourage our users to be aware, when they leave our application or website, to read the privacy statements of each and every application or website that collects personal identifiable information.

15. Geo-Location

When you visit the mobile application, we may use GPS technology (or other similar technology) to determine your current location to determine the city you are located within and display a location map with relevant advertisements. We will not share your current location with other users or partners.

16. Incident Registers and Patron Identification

For compliance with NSW regulations, Mill Hotel may collect and store patron identification details and maintain incident registers, particularly in relation to alcohol service and gaming areas. This information is securely stored and only disclosed as required by law or regulatory authorities.

17. Minors and Gaming Areas

In accordance with NSW gaming regulations, we are committed to protecting the privacy of minors. Personal information related to minors is not collected or stored in gaming areas, and we take measures to ensure that minors do not access these areas.

18. Health and Safety Compliance

To comply with health and safety regulations, including those related to COVID-19, we may collect health-related data. This information is securely stored and only used for compliance purposes. It will be disclosed to health authorities if required by law.

19. Customer Loyalty Programs

If you participate in our loyalty programs, we may collect and use your personal information to manage your participation, offer rewards, and ensure compliance with applicable laws. Your information may also be used for targeted marketing, but only with your consent.

20. Employee Training

Mill Hotel ensures that all employees are regularly trained on privacy and data protection practices to maintain compliance with this Privacy Policy and relevant Australian laws.